GRANVILLE COUNTY 911 EMERGENCY COMMUNICATIONS: The North Carolina 911 Board recently recognized Granville County 911 Emergency Communications for providing mutual aid to western North Carolina during Hurricane Helene and its aftermath in September and October of 2024.

On September 27, at 10:00 a.m., the Granville County 911 Center began receiving calls from Mitchell County due to a significant 911 system outage caused by severe flooding and other impacts from Hurricane Helene. For the next seventeen days, Granville County continued to receive emergency calls from Mitchell County ensuring that their residents received essential emergency services during the storm and the early days of recovery.

On October 13, Mithcell County 911 Emergency Communications was able to begin receiving their own calls again. “During this seventeen-day period, approximately 25% of the calls received at Granville County 911 came from Mitchell County,” said Emergency Communications Director Stacy Hicks. “Our team handled a wide range of emergencies, including flood rescues, medical calls, welfare checks, and reports of individuals trapped in homes or vehicles due to mudslides, downed trees, and rising waters. I’m proud of the work we did to assist Mithcell County while they were in distress while also continuing to provide the same emergency services to Granville County residents.”

“The NC 911 Board and staff took the opportunity at the December Board meeting to recognize and acknowledge Granville County,” said North Carolina 911 Board North Central Regional Director Brian Short. “Granville County served as a Public Safety Answering Point (PSAP) “friend” to Mitchell County and provided tremendous assistance and dedication to the citizens of western North Carolina by answering 911 calls from miles away in response to Hurricane Helene.”

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